Shipping policy

Delivery Locations
We currently ship to customers in the United Kingdom, United States, Europe, Hong Kong, and selected international destinations.

If your country is not available at checkout, please contact us and we’ll do our best to help.

Production Times
All prints are made to order using museum-quality giclée printing.

  • Unframed prints: dispatched within 2–3 working days
  • Framed prints: dispatched within 4–7 working days

Each order is produced individually to ensure the highest standard.

Delivery Times
Once dispatched, estimated delivery times are:

  • UK: 1–2 working days
  • Europe: 2–5 working days
  • USA: 3–7 working days
  • Hong Kong: 5–10 working days
  • Rest of World (including Asia & Oceania): 7–14 working days

Please note these are estimates and may vary depending on location and courier.

Shipping Costs

Shipping costs are fixed based on size and destination:

Framed Prints – Medium

  • UK & Germany: £20
  • Europe: £30
  • USA: £35
  • Hong Kong & Rest of World: £85

Framed Prints – Large

  • UK & Germany: £25
  • Europe: £35
  • USA: £40
  • Hong Kong & Rest of World: £110

Unframed Prints

  • UK & Germany: £10
  • Europe: £20
  • USA: £30
  • Hong Kong & Rest of World: £75

All orders are shipped using tracked, secure delivery services suitable for fine art prints.

Customs, Duties & Taxes

We work with a global fine art print network with production facilities in the UK, Germany and the USA. Where possible, orders are produced locally to your delivery address.

This helps reduce shipping distances and, for customers in these regions, means no import duties or additional taxes are typically payable.

For other international destinations, orders may be subject to import duties, taxes, or customs fees depending on the destination country. These charges are the responsibility of the customer and are not included in the item or shipping price.

Packaging
All orders are carefully packaged to ensure safe delivery:

  • Unframed prints are shipped in protective tubes or flat packaging
  • Framed prints are securely boxed with reinforced protection

Tracking
You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Damages or Issues
If your order arrives damaged, please contact us within 5 days of delivery (or expected delivery) with photos of:

  • The packaging
  • The artwork

We will arrange a replacement or refund as quickly as possible.

Returns
Each print is produced to order by a professional fine art print studio, so we do not accept returns for change of mind. This does not affect your statutory rights.

If your item is faulty or damaged, we will arrange a replacement or refund.

Art with Purpose
Every order supports The Crown & Manor Club — thank you for your support.